Frequently Asked Questions
Where do you ship?
We ship to most countries worldwide.
Shipping availability may vary depending on the destination and local courier coverage.
How long does shipping take?
Estimated delivery times:
- Italy: 4–8 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times may occasionally vary during busy seasons or due to customs processing.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
Tracking updates may require 24–72 hours to become active.
Can I change my order after placing it?
If your order has not yet entered processing, we may be able to modify it.
Please contact us as quickly as possible after placing your order.
What if my package is delayed?
Shipping delays can occasionally occur due to customs inspections, courier disruptions, weather conditions, or high seasonal demand.
If your order appears significantly delayed, please contact us and we will assist you.
Do you offer returns or exchanges?
If you experience any issue with your order, please contact our support team and we will review your request individually.
Will I need to pay customs fees?
International customers may be required to pay import duties or local taxes depending on their country’s regulations.
These fees are not controlled by Yennara.
Are your products true to size?
Most of our collections are designed with relaxed and flexible fits for comfortable everyday wear.
Please refer to our Size Guide before placing your order.
How can I contact customer support?
You can reach us anytime at:
We usually respond within 24–48 business hours.